Policies
Vaccinations
For the safety and health of all the companion animals staying at Victorian Hills Boarding Kennels, all pets must meet our vaccination and healthcare requirements prior to visiting our facility.
For dogs, vaccine requirements include rabies, distemper, and Bordetella.
For cats, vaccine requirements include Rabies, FVRCP, and Feline Leukemia.
All vaccines must be up to date at least 2 weeks prior to boarding. All vaccines must be done by a Veterinarian. We only make appointments and/or reservations once a complete set of vaccine records have been received.
We recommend that all dogs and cats visiting our Kennels should be treated for fleas/ticks. In Missouri these parasites are a problem year round.
Non-Holiday
All changes to a reservation must be made 24 hours in advance. This includes cancellations, early pick-ups, etc.
Early pick-ups can be arranged with a 24-hour notice, as long as it is scheduled during our normal business hours. However, you will be charged for your complete reservation.
A less than 24-hour cancellation notice or not showing up for a reservation, will result in a one-night charge with payment expected at the time of cancellation or at next visit (this only applies if the dog did not show up for their overnight stay and we did not receive a verbal cancellation).
Payment for the balance of the full boarding stay must be collected at drop-off/pick-up.
All pricing and policies are subject to change without notice.
Holidays
A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
Early pick-ups can be arranged with a 24-hour notice, as long as it is scheduled during our normal business hours. However, you will be charged for your complete reservation.
48-hour notice for reservation cancellations for all holiday stays are required.
Cancellations within the 48-hr period prior to the holiday reservation and "no-shows" will be charged for a two-night stay.
All pricing and policies are subject to change without notice.